Clear Your Malaysian Imports with Peace of Mind
We simplify your customs procedures to ensure your goods enter Malaysia smoothly, without delays or unexpected fees. With years of experience and thousands of shipments cleared, DocShipper Malaysia is your trusted partner for hassle-free customs clearance.
Customs Clearance in Malaysia: A Key Step in Your Supply Chain
Customs duties, VAT, import permits… clearing customs in Malaysia can quickly become a challenge for businesses.
Choosing the wrong process or missing a document can hold up your cargo for days and generate costly penalties.
With DocShipper Malaysia, you benefit from an end-to-end service covering every step of the clearance process:
• Guidance on import licenses and Approved Permits (APs).
• Management of customs duties and VAT.
• Preparation and submission of all required documents.
• Coordination with local customs authorities to avoid bottlenecks.
Local and Global Presence
Having a local presence in Malaysia makes all the difference when clearing customs. Our team knows the specific requirements of Malaysian authorities, including import licenses, Approved Permits (APs), and product-specific authorizations, ensuring compliance from the start. Combined with our international network of customs brokers, we manage shipments across borders seamlessly, connecting Malaysia with major trade partners worldwide. This dual expertise minimizes delays and keeps your supply chain running smoothly.
Cost Reduction and Customs Risk Management
One of the most complex parts of customs clearance is anticipating charges and managing risks of non-compliance. With DocShipper Malaysia, you gain full transparency on duties and taxes (ad valorem rates from 0% to 50%) so there are no surprises. We also help you leverage Free Trade Agreements (FTAs) to reduce or eliminate customs duties, lowering your overall import costs. In addition, our proactive compliance checks prevent fines, penalties, and unexpected expenses that could disrupt your business.
Full Assistance with
All Your Formalities
Don’t have the time or desire to manage administrative and customs paperwork? We handle everything for you:
- Commercial invoice
- Customs Form No.1 (import declaration)
- Bill of Lading / Airway Bill
- Packing list
- Certificate of Origin
We also anticipate potential blockages, such as incomplete forms or missing certificates, to prevent costly delays in your supply chain.
No Surprises, No Delays
In Malaysia, even a small error, like a missing certificate or an incorrectly declared HS code, can put your shipment on hold for days. At DocShipper Malaysia, we anticipate these issues before they happen, checking every document and procedure in advance. This proactive approach keeps your cargo moving, avoids unnecessary costs, and ensures your supply chain stays on schedule.
Avoid Customs Overcharges with Optimized Management
Every shipment is unique, and so are the customs challenges. Our brokerage service identifies best practices and implements tailored clearance strategies, so you pay the correct duties, never more.
For instance:
- Raw materials imported for processing and re-export often benefit from reduced duties.
- Common-use goods, machinery, foodstuffs, and medicines are generally exempt or subject to very low duties.
- Imports into Malaysia’s 13 industrial and 12 commercial free zones enjoy tax advantages and simplified procedures.
Need help clearing your goods through Malaysian customs?
Our experts are here to reduce risks, save you time, and ensure your cargo moves without stress.
The Steps of your Customs Clearance
Every project is unique, but these are the key stages of our door-to-door customs clearance service in Malaysia. Our experts handle each step with precision to guarantee smooth, compliant, and cost-effective clearance.
We carefully review all required paperwork, including Customs Form No.1, commercial invoice, Bill of Lading/Airway Bill, packing list, and certificate of origin. For products requiring special authorization (e.g., meat, alcohol, vehicles, cosmetics), we ensure that the necessary import licenses or Approved Permits (APs) are in place before submission.
Correct classification of your products under the Harmonized System (HS code) is essential to avoid fines or shipment delays. Our team identifies the right HS codes for your cargo, ensuring accuracy in both documentation and duty calculation.
Customs authorities in Malaysia calculate duties, VAT (6%), and other fees based on your goods’ classification and CIF value (Cost + Insurance + Freight). Thanks to our expertise with Free Trade Agreements (FTAs), we help reduce or eliminate these charges whenever possible.
Some shipments may be subject to inspection to verify compliance with Malaysian regulations (labelling, Halal certification, health and safety standards, etc.). We coordinate directly with customs officers to streamline the process and minimize delays.
All duties and taxes must be paid to Malaysian Customs, typically by bank transfer, before your cargo is released. We handle the entire process on your behalf, ensuring payments are made correctly and on time.
Once documentation is validated and payments are completed, your shipment is cleared. We then arrange immediate transport from ports, airports, or free zones to the next stage of your supply chain, whether storage, distribution, or last-mile delivery.
Our service doesn’t stop once your goods are released. We perform a post-clearance audit to verify that all procedures were correctly followed, minimizing the risk of future penalties and ensuring compliance for your next shipments.
Our Achievements
6100 +
Clients
9200 +
Operations
230 +
K CBM Chartered
4.8 +
Customer SatisfactionClients Testimonials
We can't make this up, read why businesses are trusting us with their shipments every day.
I contacted DocShipper to organize the import of board games from Asia to Switzerland. Despite my lack of experience in the field and the modest size of my request, my dealings with the staff were always professional and efficient. I received sound advice and the staff always took the time to answer my questions. I look forward to working with DocShipper for the import of my goods and highly recommend their services.
Mavrik Grangier
December 10, 2024
My name is Ad Van Den Bosh. I am a Dutch business man cross-trading in the Far East. I reached Robert Houwayek (DocShipper's representative) to clear a 40HC of greenhouse equipment from Qingdao, and deliver it to Lan Krabue in no time. He suggested that I request a Form E, which I did from the supplier, and was able to enjoy a preferential tariff treatment. DocShipper, a way to help you save both time and money!!
Ad van den Bosch
March 5, 2024
I recently used Docshipper to ship my appliances from Germany to Thailand, and I'm thrilled with the service I received! [...]The team was professional, responsive, and kept me informed every step of the way. The packaging and handling of my appliances were top-notch, and they arrived in perfect condition. I was impressed with the attention to detail and care taken to ensure a safe and successful transport. I really recommend Docshipper for it.
Chemmie Chatuphorn
November 28, 2024
In the event of goods being stuck at customs, Robert [...] is a customs broker you should arguably consider to release your cargo. Once I knew that my scale modeling tools coming from Spain are being withheld at Suvarnabhumi Airport, I resorted to him to release it and handle the last mile delivery. All what he asked me is to send 2 emails to be able to do it! [...] Well guess what, within 48 hours, it was done! I got my parcel at my place in Phuket.
Chan chan
Mar 5, 2024
A vice president caught up in the thick of thin things, an EXW shipment of plumbing supplies for irrigation from Eureka California to Costa Rica is definitely not what I’d like to have on my agenda. Robert’s hang-in-there posture toward any arising challenges in shipping. [...] skillfully handled all US export formalities incl. SED/AES filing, not to mention the sea freight from Oakland POL. Everything ended up working out like a charm!
Dave Sheppard
July 10, 2024
I feel they covered everything. DocShipper shipped a 20- ft Milvan overseas to Laem Chabang for a customer. The team was responsible for shipping the shipping to another country. Having very little knowledge in this area, I didn't know how to organise myself . One week after my arrival on the Asian continent. Marc O. Was available at all times and nearly instant feedback. Made a stressful event much easier and he definitely knows his job.
Anonymous, Indiana
Aug 9, 2023
4 more reasons
to choose us
No Hidden Fees
We provide clear, transparent quotes from the outset, no unpleasant surprises later.
Presence in All Ports and Airports Worldwide
From Port Klang to Penang, Johor Bahru to Kuala Lumpur International Airport, we are on the ground in all major logistics hubs.
Strong Relationships with Local Customs
Our established connections with Malaysian customs speed up clearance and reduce risks.
A Single Point of Contact
A dedicated expert follows your file from start to finish, ensuring smooth communication and personalized support.